**PLEASE READ** Hey There! The shop is closed until 2025. Thank you for an amazing year! If you have any inquiries, please send an email to info@shopchasingsunshine.com 🌻

Store Policies

1. Returns Policy Since all items are custom-made to order and are of a personal nature (shirts, cups, food accessories), we do not accept returns under any circumstances. We cannot reuse your order. Each item is crafted with care and personalized to meet your specifications. Please ensure all details are correct when placing your order.

2. Custom Orders We specialize in custom orders tailored to your specific needs. When placing a custom order, please provide detailed instructions and specifications. Once an order is placed, modifications cannot be made. Please review all details carefully before finalizing your purchase. Additionally, please reach out at info@shopchasingsunshine.com if there is an inquiry about any potential modifications. We're usually very flexible, but double-check to make sure we can make it happen!

3. Bulk Orders For bulk orders, please contact us directly to discuss your requirements. We offer discounts for large quantities and can accommodate special requests. Bulk orders require a 50% deposit at the time of order placement, with the remaining balance due upon completion. Lead times for bulk orders may vary based on the size and complexity of the order.

4. Exchanges Exchanges are only accepted if we have made an error in fulfilling your order. If you receive an incorrect or defective item, please contact us within 7 days of receipt. We will provide instructions for returning the item, and upon verification of the mistake, we will promptly replace it with the correct item at no additional cost to you.

5. Refunds Refunds will only be issued if there is an error on our part in fulfilling your order. If you believe you have received an incorrect or defective item, please contact us within 7 days of receipt. Upon verification of the mistake, we will process a refund for the incorrect or defective item. No other refunds will be granted.

6. Order Cancellation Orders may be cancelled within 24 hours of placement for a partial refund. After 24 hours, cancellations are not accepted as production will have already begun.

7. Production Policy

  • Turnaround Time for Paper Goods: Our current turnaround time for paper goods is 5-7 business days. Please plan accordingly when placing your order.
  • Custom Holiday Ornaments: Requests for custom holiday ornaments must be made at least 3 weeks in advance to ensure timely production and delivery. The holiday season is EXTREMELY busy and we want to ensure all items are made with the same quality and care. 

8. Shipping Policy We strive to process and ship orders promptly. Please keep in mind that Shipping Times are NOT included in the Production Times. Please plan accordingly and select the shipping option that will best suite your needs. We offer shipping via UPS and USPS--both options offer Next Day Shipping options. 

9. Customer Satisfaction We are committed to providing high-quality products and excellent customer service. If you have any concerns or issues with your order, please contact us. We will do our best to resolve any problems and ensure your satisfaction.

10. Contact Information For any questions, concerns, or special requests, please contact us at info@shopchasingsunshine.com. We are here to help and look forward to working with you to create your custom items.

11. Privacy Policy Your privacy is important to us. We will not share or sell your personal information to third parties. All information collected during the order process is used solely for the purpose of fulfilling your order and improving our services.

12. Right to Refuse Service As a small business, we reserve the right to refuse orders. This can include, but is not limited to whether or not the customer and the creators are great fits for each other and are able to communicate clearly and effectively. We are committed to maintaining a respectful and positive line of  communication for both our creators and our customers. We will always work hard to ensure customer satisfaction, but please remember that all small businesses are run by humans. 🖤

 

Note: By placing an order with us, you agree to these policies. Please review them carefully before making a purchase. Again, please note that the seller has the right to refuse orders.